Using Your Mast Mate Ladder

How do I properly change the halyard using Mast Mate?

Utilize the halyard to elevate Mast Mate, securely attach it at the top, then descend using the new halyard 
to complete the change.

Is a safety harness required when climbing with Mast Mate?

Safety is always the first priority.  The Mast Mate ladder is an excellent tool for going up the mast, but it is not a safety device.  You should always use some kind of fall safety system.  We recommend that you use a safety harness, fall arrester, and climing helmet at at a minimum when going aloft using the Mast Mate ladder, a bosun's chair, or by any other means. 

How can I prevent Mast Mate from catching on modern swept back spreaders?

Before raising, apply tape to the steps to prevent them from catching on swept back spreaders.

What should I do if the standard step distance is too great?

Give us a call, we can build you a custom model with shorter step length to accommodate shorter inseams and provide easier climbing.

Is it safe to use Mast Mate without attaching it to a track?

The Mast Mate ladder is specifically designed to be used with an internal mast sail track. Using Mast Mate without a track is not safe and should not be done.

How does Mast Mate ensure comfort for feet on the steps?

The steps are designed to hold feet securely without discomfort, using specially engineered webbing.

How do the mast slides or slugs attach to the ladder

All Mast Mate ladders come with nylon screw shackles for attaching the mast slugs or slides to the ladder at each stair.  The shackles are inserted at each grommet, one for each step, and one at the head and tail of the ladder.  

 

Picture of included nylon screw shackle and grommet

 

Screw shackle with mast slide installed

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Returns

Can I return or exchange an item?

You can absolutely return your item to us for any reason, within 30 days after receiving it, We can also exchange it for another ladder if you ordered the wrong size for the difference in the price and shipping costs. 

What is Mast Mate's satisfaction guarantee policy?

For original purchasers, a full refund of your purchase price is available for any reason within 30 days from receiving your order and a full refund of your purchase price is available for one year for any defects in materials or workmanship.  If you are ever dissatisfied with you Mast Mate ladder, don't hesitate to let us know and we will do whatever we can to make it right.